Sunday, September 26,2021

NUG is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the NUG Web Central Web Site and governs data collection and usage. By using the NUG Web Central Web Site, you consent to the data practices described in this statement.

Collection of Your Personal Information

NUG collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number, through the NUG Web Central Web Site. NUG also collects through the NUG Web Central Web Site anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.

There also may be information about your computer hardware and software that may be automatically collected by the NUG Web Central Web Site. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by NUG for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the NUG Web Central Web Site.

Please keep in mind that if you directly disclose or otherwise upload to the NUG Web Central Web Site any personally identifiable information or personally sensitive data, whether through message boards, blogs, postings, e-mails, instant messages or in any other manner, such information may be intercepted, misappropriated, collected and used by others.

NUG encourages you to review the privacy statements of websites you choose to link to from the NUG Web Central Web Site so that you can understand how those websites collect, use and share your information. NUG is not responsible for the privacy statements or other content on websites outside of the NUG Web Central Web Site and NUG’ family of websites, nor will NUG be liable for the misappropriation or misuse by any unauthorized person or entity of any personally identifiable information or personally sensitive data uploaded, posted, or otherwise made available by you through your use of the NUG Web Central Web Site.

Use of Your Personal Information

NUG collects and uses your personal information to operate the NUG Web Central Web Site and deliver the services you have requested. NUG also uses your personally identifiable information to inform you of other products or services available from NUG and its affiliates. NUG may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

NUG does not sell, rent or lease its customer lists to third parties. However, NUG may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, NUG may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to NUG, and they are required to maintain the confidentiality of your information.

NUG does not use or disclose sensitive personal information, such as race, religion, political affiliations, social security numbers, or banking information without your consent.

NUG may keep track of the websites and pages our customers visit within the NUG Web Central Web Site in order to determine what NUG services are the most popular. This data is used to deliver customized content and advertising within the NUG Web Central Web Site to customers whose activities indicate that they are interested in a particular subject area.

The NUG Web Central Web Site will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on NUG or the site; (b) protect and defend the rights or property of NUG; and, (c) act under exigent circumstances to protect the personal safety of users of NUG, or the public.

Use of Cookies

The NUG Web Central Web Site may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies generally cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize NUG pages, or register with the NUG site or services, a cookie may help the NUG Web Central Web Site to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same NUG Web Central Web Site, the information you previously provided can be retrieved, so you can easily use the NUG features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the NUG services or websites you visit.

Security of Your Personal Information

NUG makes reasonable efforts to secure your personal information from unauthorized access, use or disclosure. NUG secures the personally identifiable information you provide on computer servers in a controlled, secure environment and makes reasonable efforts to protect such information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption software. However, NUG hereby specifically disclaims any liability for any claims or damages of any kind or nature caused by or resulting from any unauthorized conduct of third parties, including without limitation the unauthorized upload of any viruses or other harmful files or the unauthorized access to and use by any person or entity of any information posted to the NUG Web Central Website.

Changes to this Statement

NUG will occasionally update this Statement of Privacy to reflect company and customer feedback. NUG encourages you to periodically review this statement to be informed of how NUG is protecting your information.

Contact Information

NUG welcomes your comments regarding this Statement of Privacy. If you believe that NUG has not adhered to this statement, please contact NUG at customerservice@nationalutilitygroup.com. We will use commercially reasonable efforts to promptly review and, if appropriate, remedy the problem.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

All payments are final and no refunds will be processed.

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